Outpatient Manager
Job ID:
MOPD
Work Location:
Kattamya
Job Summary:
Manage entire out-patient journey to ensure and maximize patients’
satisfaction through a smooth and seamless flow of patient experience cycle
Responsibilities:
• To work closely with the multi-disciplinary out-patient team to maintain recognized standards promoting efficient clinic management and seamless patient journey.
• Ensures smooth day-to-day function of the Out-Patient Department which may include information about available clinic slots and timings to provide necessary information for patients and their families.
• To be responsible for liaising with consultants and Call Center for accurate bookings and punctual consultant arrival timings.
• Receive and dispatch inter and intradepartmental emails to guarantee the smooth flow of information.
• Deal with problems and complaints received and immediately act to restore patients’ satisfaction.
• Ensures the smooth flow of Q system and generates subsequent reports on patients’ waiting time
• Recruits and selects high caliber staff within the departmental budgets and maintain harmonious working relationships.
• Compiles data for occupancy and census records.
• Monitors Patient Experience Out-Patient Officers in terms of effective communication with patients and relatives upon their arrival to the Out-Patient clinic, speedy registration process, and accurate invoices creation.
• Monitors Patient Experience Call Center Officers in terms of ensuring accurate patients’ booking and scheduling.
• Keeps track of all Departmental Key Performance Indicators and activates Quality Improvement projects.
• Checks patients’ satisfaction through conducting a Patient Satisfaction Survey on a selected sample of patients visiting Out-Patient Clinics.
• Sets up the weekly work schedule and vacation plan for Out-Patient and Call Center Officers
• Discusses outstanding issues with the Patient Experience Director.
• To carry out any responsibilities and duties that may be requested by department management.
• To provide cross-departmental cover and support as necessary and to undertake specific project work as directed by the Patient Experience Director.
• Generates daily, weekly, monthly and yearly reports with Out-Patient statistics.
• Conducts monthly performance evaluation on all Out-Patient staff
Qualification:
• MBBCH is preferred or equivalent
• 7 years professional experience with 3 years in a leadership role in a recognized Hospital.